Delivery Systems

How do you handle delivery?

For those of you that offer delivery service, you have had some big questions you had to address.   It seems like such a simple situation when you open a store but delivery is actually a very complex affair.

SelbySoft has some solutions for you however!  Today we will talk about the different ways that stores charge customers for delivery.

Most of our delivery customers choose to have a minimum delivery amount.  With SP-1 this can be based on the ticket or a menu group.  An example of the ticket amount would be that you may want a total ticket dollar amount of $10.00 in order to deliver.  An example of the menu group would be to only deliver if they order $10 of pizza, regardless of how much they order otherwise.  This stops the an employee from taking a salad delivery only.

Once a minimum charge is setup, you can choose to allow the customer to pay the difference between the minimum and the ticket total in order to meet the requirement!  For example, if a customer buys $8.00 of product, then SP-1 will add $2.00 to the ticket to meet the $10.00 minimum.  You can also add an option for overriding the additional charge if needed.

If the customer meets the minimum delivery requirements, then we get into what and how do we charge them?

With SP-1 you have four main methods of doing this. . .

Per ticket - With this you can add a charge per ticket for the delivery.  For example -$2.00 per delivery.

Per item - A little more complex.  In this method, you are charging based on the menu item and / or the order type.  So, if a customer orders 1 pizza for delivery, you may charge $1.00, 2 pizzas, $1.00, 3 or more would be $3.00 for the charge.  This can be used for a variety of different charges as well.   There is another method of doing this as well by using the accumulation switch.  With that turned on, the per item charge is accumulated.

Street Names:  With this activated, you can set a delivery address based on the specific street a customer lives on.

Map:  With this optional software, you can setup a delivery based on the range.  So under 1 mile is free, 2 miles out and more is $2.50

All of these options allow for delivery charges based on the time of day or day of the week as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Server Close Out Reports

Server Close Out

The server close out report was created for those of you that operate a table service environment.   This report is great for the "server banking" aspect of a table service restaurant.

For those of you that are unfamiliar with the "server banking" concept. . . It's a method of having your server carry a "bank" of change with them in order to cash out tickets table side.  The server is then responsible for maintaining their own cash accountability.  

The Server Close Out report is used by the server once they are done with their shift.   The server will select the Server Close Out button in order entry to print the close out to the receipt printer. This gives a full reconciliation of the servers bank. 

As you can see by the example, this has a full list of all the tickets with totals, tender type, amount collected, tips and table number. 

We then take that amount, subtract checks, credit cards, accounts, gift cards, and gift certificates and report the cash sales.  

Next we take the cash sales and deduct any tips and check overages (writing a check for cash back).  That provides you with a total dollar amount the employee owes the house! 

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

One Touch Scroll

One Touch Scroll

Here is a simple but neat new feature.   You already know how to scroll through reports using the up and down arrows on the screen, scroll bar or your mouse wheel. 

We have a new way to view reports now.  Those of you with touch screen phones might find this easier!  

When viewing the reports to the screen, simply hold your finger on the screen for a little over a second and you can now scroll up or down by moving your finger on the screen!  

By the way - it also works with a mouse. 




Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Gift Card Reminders

Have you ordered gift cards?

Typically the holiday season is the busiest time for gift card sales to your customer.  How is your stock?  Are you prepared?

Every year we have customers that order gift cards at the last minute, hoping that they will be printed by Christmas.

Don't let this happen to you!  Most of the gift card companies that are out there have a couple week turnaround time from receipt of artwork to shipping of the cards. 

Here are some of the other blogs on gift cards for more information! 

http://selbysoft.blogspot.com/2010/07/gift-card-questions-and-information.html

http://selbysoft.blogspot.com/2010/09/holiday-customer-rewards.html

http://selbysoft.blogspot.com/2010/01/pre-load-gift-cards.html

http://selbysoft.blogspot.com/2009/10/gift-card-promotion-and-marketing.html


Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Gift Card Customer Reporting

Curious about gift card usage?

We all know that gift cards are a great way of increasing revenue and customer retention.  One of the questions that comes up is how to track what happened with a gift card.   Usually this comes up because a customer thinks they should have more money on their card than they actually do. 


SelbySoft has a great report that will show you a complete history of the gift card when you are using our free internal gift card system. 


In Reports | Customer | Internal Gift Card System you will find an option that provides a couple different types of information.


For example, to see all the transaction history for a specific card, you would simply select the Individual button and then enter the gift card number and dates to see.    The example below shows what type of information is being displayed - notice that all voids, loads, sales etc are shown along with the date and the employee that performed the transaction!


This is a great way to check if someone has used a card incorrectly and to help verify transactions. 

Another report that can be run here is the list of outstanding cards.  With this report you will see a total list of all gift cards that have not had any use since a certain date.  This is a great liability report!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Coffee Fest Chicago!

Going to Chicago for Coffee Fest?

We have FREE passes!

 

Give me a call or shoot me an email if you are interested.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Latest articles

See us in print!  

Click the links below to visit some of the latest press SelbySoft has received.   

 

 Tea And Coffee Trade Journal

Specialty Coffee Retailer

Fresh Cup Magazine

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

QR Codes and Printing Tickets

QR Codes

Do you know what a QR code is?  It's that funny little black and white square barcode that you see on some products.  Manufacturers and retailers have started using them over the last few years as a way to look up product information.  It is designed as an advanced barcode that stores more information than the traditional UPC style barcodes that you see.  The beauty of the QR code is that it can store actual information like web addresses.

 

One of the great things about a QR code is that you can place it on products and quickly direct customers to a website about that product.  These codes become very effective with smartphone users.   If you have a smartphone, you can scan them and be directed to a website automatically.  Instant information.

 

At the bottom of this Blog are three examples for you to try - If you have an app on your phone that does QR codes, scanning these barcodes will automatically take you to http://www.selbysoft.com/, my Facebook page (www.Facebook.com/SelbySoft) or the SelbySoft Facebook page (www.Facebook.com/SelbySoftinc) where you can also become a fan!

So, what does this mean for you?  Powerful marketing and tracking capabilities as well as the ability to direct your techno-savvy customers.

Some of you already know that we have the ability to print a custom coupon or offer at the bottom of the receipt.  Want to send people to your web store or online ordering site?  Add a QR code! 

This is a great way to both communicate with and market to your customers.  Utilizing this, you can drive trafffic to a web site or Facebook page quickly.  If you setup  a unique pagelink, you can even then judge traffic to the site by seeing how many visits came to that page directly. 

Really want to get creative? Once a customer scans a QR code, they are taken to a sign-up or registration page.  Once the customer provides their information, email them a coupon!

Creating a QR code?  There are a number of online sites that allow you to create this.  I used http://createqrcode.appspot.com/ to create the ones in this email.  I then simply pasted the image here.

Scan here to go to Mike Spence Facebook Page

Scan here to go to www.SelbySoft.com

Scan here to go to SelbySoft, Inc Facebook Page.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371