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Tuesday, April 20, 2010

Kitchen and Barista Monitors

We are back from the SCAA show in Anaheim! It was a great show and a good time catching up with customers and new clients.
While down there, we had a number of people ask us about the Barista / Kitchen monitor systems. It seems that dropped paper, lost and greasy slips are causing people to say enough and to start looking for a different solution.
The monitors work by being placed in a spot that is easy to see and visible to the person making the order as well as the rest of the staff. An advantage with this is the fact that the monitor is visible by all and it helps the manger and owner keep an eye on how the make line / barista section of the location is doing. This helps eliminate bottlenecks and improves communication and flow in the store.
Additionally, these monitors have the ability to time how long an order is taking. If an order hits the deadline then the time starts to flash! This gives an instant notification that the order is taking too long and also helps that staff member stay on top of things.
These monitors can be arranged to show the orders in variety of ways. For instance, drinks on top, food on bottom; carry out on top, delivery on bottom and so on.
Contact us at: SelbySoft
Mike Spence 800-454-4434 8326 Woodland Ave. E Puyallup Wa 98371

Monday, April 12, 2010

Gift Card Comps!

We are headed to the SCAA this week in Anaheim Ca! Looking forward to catching up with friends and clients again out there.
I was talking with my support department last week and they explained that we are getting a number of people who are using comped gift cards to fix mistakes or boost marketing with their stores. It's a great idea. . . Instead of handing a free drink out the window, give a customer a gift card that they can treat as cash and you can track.

So, how do you comp the card? The best way is to setup a discount that works for the gift cards only. The example below is of one that is a flat $5.00 discount. Notice that we have a price table of $5.00 making this a set discount. You could also add a security level so only managers / owners have access to this. When a gift card is sold and this discount applied it will discount that gift card by a flat $5.00. It does not matter if it is applied to a new or existing card.

Now the next example is an open discount: Notice that the price table is blank. This means that the employee can enter any amount they want for the discount! Pretty dangerous if you don't have a security level on this! However, there is another way to make this type of discount easy to use - Enter an amount in the Max Discount Amt field. When a dollar amount is entered here, it sets a MAXIMUM amount that the employee can discount. For example, the price is blank and an employee goes to give a $20 gift card away- the system will tell them that it is limited to $5.00 and will not allow it.

This can also be a great way to help empower employees to correct mistakes, yet still track what is going on and eliminate abuses.

Contact us at: SelbySoft
Mike Spence 800-454-4434 8326 Woodland Ave. E Puyallup Wa 98371

Thursday, April 1, 2010

Paid Outs

I know it seems like a simple topic but do you track your paid outs? That little paid out button in SP-1 is actually designed to be pretty full featured!

We know that a paid out is anytime money leaves the drawer. Once you select the Paid Out button, you have the ability to add a description for paid out event and a spot to enter in a price. This then records what the description was and at the end of the transaction you have the ability to assign this paid out to a customer.

We do this to make sure that you have the ability to know where that paid out was used and why!

The Paid Out button does double duty however in the fact that it is also used to record Gift Card Refunds. If you allow the ability to refund money to a gift card, you can turn this part on in System Setup. You can also setup the maximum allowed refund amount on gift cards. And don't worry - SP-1 will not allow you to refund more than is on the card!

When it comes to reporting, remember that paid outs are part of the Business Summary report. You can also use the Ticket History report to break out a single paid out type or look at all paid outs by detail! There you go. . . A quick introduction to Paid Outs! Contact us at: SelbySoft
Mike Spence 800-454-4434 8326 Woodland Ave. E Puyallup Wa 98371