We get a few calls from people wanting to understand the Balance Till better. So, I thought I'd address some explanations for that report. Please remember that there are a number of settings with the Balance Till so yours make look different.
Let's start with the columns across the top!
Ticket: This is the ticket number for the order. Remember that a great thing about SP-1 is that we always match to a ticket number. There is no way to "skip" a ticket number in SP-1!
Amount: This will show the pre-tax amount for the ticket. If the ticket was voided, then it is indicated here as well.
Tax: Total tax for the ticket.
Total: The total on the ticket after tax.
Cash Tender: This field is the actual dollar amount that was tendered. So if you have a $10 ticket and the customer hands the employee a $20 bill, this will show $20. There are some other messages that can appear here as well:
- On Hold: This will show for any ticket that is not paid for yet. The other time this shows up is if there is a credit card or gift card that is waiting for a tip.
- Paid Out: If you created a paid out and took money from the drawer it is reflected here.
- Original Deferred Order: If you have a future (or timed) order that has not gone through yet, it is mentioned here.
Cash: The cash transactions are here. This column is sub-totaled and then any of the credit card and gift card tips are subtracted to show actual cash in drawer. Paid outs are also subtracted from this total.
Check: This shows any transactions paid by check.
Credit Card: All credit card transactions are reported here. This total includes the tip amount. The Type column next to it shows the credit card type (Visa, MC etc).
Account: This is the account charge or payment made on a ticket.
Gift Card: All gift card transactions are reported here. This includes the total tip amount as well.
Order Type: This is what the order type was (Delivery, Dine In, Carry Out, Pickup).
WS: If you have more than one POS terminal, then the workstation number is recorded here.
Emp: The employee ID that took the order is recorded here.
Ropn: This is the employee that re-opened a ticket and made changes to it.
At the bottom of the Balance Till are some other items -
On Hold Tickets: This shows the total number of tickets On Hold and the total dollar amount. Remember, On Hold means the ticket was either never cashed out or that a tip was never applied.
Original Deferred Orders: This shows all the deferred orders that have not been made and collected yet. The total number and dollar amount are reported here. A deferred order is an order that has been set to be made for a specific date or time.
Credit Card Summary: This shows you each credit card transaction so they can be matched against the credit card slip and totals.
Gift Card Summary: This shows you the summary of each gift card transaction.
Coupon Summary: A listing of each coupon used. The time, ticket number and employee number are shown here as well.
Discount Summary: A listing of each discount used. The time, ticket number and employee number are shown here as well.
Because the Balance Till is so versatile, there are a number of configurations. If you have questions regarding your specific setup just give us a call!
Contact us at:
8326 Woodland Ave. E
Puyallup Wa 98371