Automatic Discounts

Automatic discounts for customers

Here is a neat feature that we have in SP-1.  A lot of our customers offer a discount for seniors, fire, church, police, teachers etc.  One of the benefits of having a POS is to make life easier for your staff and for a more convenient order process for your customers.


If you offer any of these customer specific discounts, you can assign them to the customer profile.  In the example below, David gets the "Fire Dept" discount of 10% whenever he orders.  

If the customer comes in, your clerk can simply swipe the gift card and the discount is automatically added to the ticket.   If it's a phone order, then simply enter the phone number and the discount will be added to the ticket.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Why update?

Why Update?

I am asked this on a fairly frequent basis.  With all the computers and software that we use on a regular basis, it seems like there is always something that has changed or needs updating.


It's enough to make you think that you spend half your time updating!


The answer (speaking of POS software)?
Do you have to update?  No.  
Should you update?  Yes, Yes and Yes.

If it were only that simple. . . 

Why?  Why do we create updates and why do we ask you to install them? 

First and foremost it is done to enhance your software.  No industry or product can remain the same over the years and still be pertinent.   Let's face it, are you still operating your store exactly the same way you were in 1990 or even 2000?   That's before Facebook, Twitter, Blogging, Social Media, Free Marketing online, and a ton of other things. 

Over the years we have learned that our customers needs and the industry itself changes - we try to change with it.   These changes to our software help you remain current and provide you with tools to help compete.
Examples of this are:
Revamp of the gift card system - Easier to use, redeem up to 5 gift cards, etc.
Birthday notifications - alert the staff that the birthday has come up. 
Hands Free marketing - automatic email marketing on a monthly basis. 
MobileDash - receive sales numbers directly in email or on a smartphone. 
Increased social media marketing - neat stuff coming soon!
FAST order system - take orders the way customers say it. 
Enhanced reporting - custom exporting to manipulate data. 




Security is another reason to update.  Every year SelbySoft works behind the scenes to enhance the security of our software and to help keep you secure.
Examples of this are:
SelbySoft Transfer program for secure backups - remote backups automatically. 
Enhanced employee log ins - secure passwords. 
Fingerprint id systems - secure logins.
Theft and Employee Audits - controls to alert you to theft. 




What about the legal ramifications?  We all know that tax's, overtime regulations and PCI / PA-DSS all change over time.  Don't be caught with a system that is not calculating your numbers correctly because the law or regulation changed!
Examples of this are:
PCI changes - Credit Card industry standards.
Overtime changes - changes to overtime laws in places like California.
Tax changes - multiple states now have updated taxing situation. 


So there you have it. . . A couple of reasons that updating makes sense.  For those of you not maintaining updates on your system, call us - we would love to tempt you with all the new features we have since your last update! 

Contact us at:

SelbySoft

Mike Spence

800-454-4434

Sales@SelbySoft.com

WWW.SelbySoft.com

8326 Woodland Ave. E

Puyallup Wa 98371

Delivery Systems

How do you handle delivery?

For those of you that offer delivery service, you have had some big questions you had to address.   It seems like such a simple situation when you open a store but delivery is actually a very complex affair.

SelbySoft has some solutions for you however!  Today we will talk about the different ways that stores charge customers for delivery.

Most of our delivery customers choose to have a minimum delivery amount.  With SP-1 this can be based on the ticket or a menu group.  An example of the ticket amount would be that you may want a total ticket dollar amount of $10.00 in order to deliver.  An example of the menu group would be to only deliver if they order $10 of pizza, regardless of how much they order otherwise.  This stops the an employee from taking a salad delivery only.

Once a minimum charge is setup, you can choose to allow the customer to pay the difference between the minimum and the ticket total in order to meet the requirement!  For example, if a customer buys $8.00 of product, then SP-1 will add $2.00 to the ticket to meet the $10.00 minimum.  You can also add an option for overriding the additional charge if needed.

If the customer meets the minimum delivery requirements, then we get into what and how do we charge them?

With SP-1 you have four main methods of doing this. . .

Per ticket - With this you can add a charge per ticket for the delivery.  For example -$2.00 per delivery.

Per item - A little more complex.  In this method, you are charging based on the menu item and / or the order type.  So, if a customer orders 1 pizza for delivery, you may charge $1.00, 2 pizzas, $1.00, 3 or more would be $3.00 for the charge.  This can be used for a variety of different charges as well.   There is another method of doing this as well by using the accumulation switch.  With that turned on, the per item charge is accumulated.

Street Names:  With this activated, you can set a delivery address based on the specific street a customer lives on.

Map:  With this optional software, you can setup a delivery based on the range.  So under 1 mile is free, 2 miles out and more is $2.50

All of these options allow for delivery charges based on the time of day or day of the week as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Server Close Out Reports

Server Close Out

The server close out report was created for those of you that operate a table service environment.   This report is great for the "server banking" aspect of a table service restaurant.

For those of you that are unfamiliar with the "server banking" concept. . . It's a method of having your server carry a "bank" of change with them in order to cash out tickets table side.  The server is then responsible for maintaining their own cash accountability.  

The Server Close Out report is used by the server once they are done with their shift.   The server will select the Server Close Out button in order entry to print the close out to the receipt printer. This gives a full reconciliation of the servers bank. 

As you can see by the example, this has a full list of all the tickets with totals, tender type, amount collected, tips and table number. 

We then take that amount, subtract checks, credit cards, accounts, gift cards, and gift certificates and report the cash sales.  

Next we take the cash sales and deduct any tips and check overages (writing a check for cash back).  That provides you with a total dollar amount the employee owes the house! 

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

One Touch Scroll

One Touch Scroll

Here is a simple but neat new feature.   You already know how to scroll through reports using the up and down arrows on the screen, scroll bar or your mouse wheel. 

We have a new way to view reports now.  Those of you with touch screen phones might find this easier!  

When viewing the reports to the screen, simply hold your finger on the screen for a little over a second and you can now scroll up or down by moving your finger on the screen!  

By the way - it also works with a mouse. 




Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Gift Card Reminders

Have you ordered gift cards?

Typically the holiday season is the busiest time for gift card sales to your customer.  How is your stock?  Are you prepared?

Every year we have customers that order gift cards at the last minute, hoping that they will be printed by Christmas.

Don't let this happen to you!  Most of the gift card companies that are out there have a couple week turnaround time from receipt of artwork to shipping of the cards. 

Here are some of the other blogs on gift cards for more information! 

http://selbysoft.blogspot.com/2010/07/gift-card-questions-and-information.html

http://selbysoft.blogspot.com/2010/09/holiday-customer-rewards.html

http://selbysoft.blogspot.com/2010/01/pre-load-gift-cards.html

http://selbysoft.blogspot.com/2009/10/gift-card-promotion-and-marketing.html


Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Gift Card Customer Reporting

Curious about gift card usage?

We all know that gift cards are a great way of increasing revenue and customer retention.  One of the questions that comes up is how to track what happened with a gift card.   Usually this comes up because a customer thinks they should have more money on their card than they actually do. 


SelbySoft has a great report that will show you a complete history of the gift card when you are using our free internal gift card system. 


In Reports | Customer | Internal Gift Card System you will find an option that provides a couple different types of information.


For example, to see all the transaction history for a specific card, you would simply select the Individual button and then enter the gift card number and dates to see.    The example below shows what type of information is being displayed - notice that all voids, loads, sales etc are shown along with the date and the employee that performed the transaction!


This is a great way to check if someone has used a card incorrectly and to help verify transactions. 

Another report that can be run here is the list of outstanding cards.  With this report you will see a total list of all gift cards that have not had any use since a certain date.  This is a great liability report!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Coffee Fest Chicago!

Going to Chicago for Coffee Fest?

We have FREE passes!

 

Give me a call or shoot me an email if you are interested.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Latest articles

See us in print!  

Click the links below to visit some of the latest press SelbySoft has received.   

 

 Tea And Coffee Trade Journal

Specialty Coffee Retailer

Fresh Cup Magazine

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

QR Codes and Printing Tickets

QR Codes

Do you know what a QR code is?  It's that funny little black and white square barcode that you see on some products.  Manufacturers and retailers have started using them over the last few years as a way to look up product information.  It is designed as an advanced barcode that stores more information than the traditional UPC style barcodes that you see.  The beauty of the QR code is that it can store actual information like web addresses.

 

One of the great things about a QR code is that you can place it on products and quickly direct customers to a website about that product.  These codes become very effective with smartphone users.   If you have a smartphone, you can scan them and be directed to a website automatically.  Instant information.

 

At the bottom of this Blog are three examples for you to try - If you have an app on your phone that does QR codes, scanning these barcodes will automatically take you to http://www.selbysoft.com/, my Facebook page (www.Facebook.com/SelbySoft) or the SelbySoft Facebook page (www.Facebook.com/SelbySoftinc) where you can also become a fan!

So, what does this mean for you?  Powerful marketing and tracking capabilities as well as the ability to direct your techno-savvy customers.

Some of you already know that we have the ability to print a custom coupon or offer at the bottom of the receipt.  Want to send people to your web store or online ordering site?  Add a QR code! 

This is a great way to both communicate with and market to your customers.  Utilizing this, you can drive trafffic to a web site or Facebook page quickly.  If you setup  a unique pagelink, you can even then judge traffic to the site by seeing how many visits came to that page directly. 

Really want to get creative? Once a customer scans a QR code, they are taken to a sign-up or registration page.  Once the customer provides their information, email them a coupon!

Creating a QR code?  There are a number of online sites that allow you to create this.  I used http://createqrcode.appspot.com/ to create the ones in this email.  I then simply pasted the image here.

Scan here to go to Mike Spence Facebook Page

Scan here to go to www.SelbySoft.com

Scan here to go to SelbySoft, Inc Facebook Page.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Tax Rates & SP-1

Tax Rates!

I know, not the most exciting topic!  However, we are asked on a regular basis about how tax rates can be calculated in SP-1.

We have multiple ways to accommodate the taxing of items in SP-1.  Every menu group can be assigned one of five different tax levels and this can also be determined by the order type!  Some examples:

• Charge 9.3% tax on pizza for delivery and 8.3% on pizza for dine in.
• Charge 9.3% tax on coffee for here and no tax when it is carry out.
• Charge 7.3% on beverages and 6.3% on food and 5.5% on retail.

Don't forget that if you deal with non-taxable customers (church or non-profit), then you can set that up as well by creating a customer profile for the situation. 

For those of you out of country, we support the VAT (Value Added Tax) as well as the Canadian GST, PST and HST.

For those of you in states that require the tax be based on the tax code the customer lives in, we have you covered as well.  Our Use Customer Delivery switch allows you to specify the location zone and tax rate that is appropriate.  This is great when you are charging a different tax based on the location.

Finally, for those of you in states that have instituted a "fee" or tax that is then taxable, we can even cover this. We have a few customers that are in cities / states that charge a unique tax.  For example, drinks incur an additional 2.5% tax and then the ticket is sub-totaled and tax is applied on the whole thing!  I know it seems weird but there are areas that are doing it!

Of course we report all the details here as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Suggestive Selling?

Are you using the sales reminder window?

SP-1 has a suggestive selling screen built right in!  This is setup in System Setup and will appear at the end of every order.

A simple way to help increase sales!


Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Happy Holidays & Merry Christmas!

We hope everyone has a great Holiday and Christmas!

Thanks once again for being great customers and helping to make 2010 another successful year!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Where to put computers?

Where are your POS stations located? 

I suppose a better question would be where SHOULD your POS stations be located?   This blog came about as a comment from one of our Customer Service technicians.  They each talk to hundreds of different stores a year and have a different perspective on what goes on in a store.

They brought this up in our last meeting because they run into a lot of people that give no through as to placement.  I'm not talking ergonomics here - I'm talking safety and longevity!

Places to avoid putting the POS:

• Right next to the hand washing sink.
• Right next to the dish washing sink.
• Any sink! 
• Ovens - Please don't back the computer right up against your super hot conveyor oven!
• Under the counter, behind the stack of paper napkins with zero airflow.
• On the floor that is mopped once a day.
• Anyplace where the computer looks like it is balancing on edge.

These may seem a bit silly but we run into them!  The thing you want to look for is some kind of airflow around the machine - It does not need to be on a shelf by itself but don't cram it in there either!


So call us before you put the POS in place and we will help you understand what will make your life easier!


Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Internet Troubles?

Problems with staff and the internet? 

You are not the only one!  We have many customers that would like to lock out internet usage on their POS terminals.  There are a number of reasons to want to lock out employess on the POS.

No matter what else you may want to do with your POS computers, remember that you purchased them to operate first and foremost as point of sale stations.

Employee access to the internet on POS systems can result in many issues in your store including some of the below: 

• PCI and Credit Card security can be comprimised.
• Potential for virus, spyware or malware is increased.
• Software corruption due to issues with above.
• Potenial illegal downloads of movies, music etc.

Ok, so we have some reasons why we don't want employees to have unfettered access to the internet.   How do we accomplish this?

Well, it's not completly something to be covered in a short blog but there are some suggestions that we can help you with. 

Start by looking at your Internet Explorer options.  Under the Tools, Internet Options, and then Content tab, you can set many different ways to control content access.

Another great way to stop unauthorized access is to secure your station with different user access through Windows.   

When we setup our SP-1 Touch Screen systems, we utilize the different user accounts under Windows to lock down the Internet Explorer access. 

So there you have it - a couple ways to help make sure you have things locked down and secured!

Contact us at:

SelbySoft

Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Using a POS to cut costs!

How to cut costs?

In today's world we are seeing costs on items continue to rise. Our coffee and specialty beverage customers have been hit with costs of coffee increasing  to it's highest levels in 13 years. 

http://www.usatoday.com/money/industries/food/2010-09-08-coffee-prices_N.htm?csp=obinsite

Our pizza and restaurant customers don't have it any better as we have seen cheese prices up as much as 25% over the last year (http://www.pizzamarketplace.com/article/177010/Commodities-Cheese-up-25-percent-this-year) 

So, what does this have to do with POS?  A LOT.  When costs skyrocket, mistakes and control become even more important.

Take the first step by implementing controls over mistakes of pricing and product.  A Zero Training POS system allows you to make sure your employees are doing their best to get correct prices out to your customers.  This eliminates the shortages that occur when employees are quoting wrong prices.  Even a few cents off can make the differences when costs are involved!  

Tracking your inventory?  If not, then you are probably not tracking your waste either.  Even just tracking waste on a couple of your key items will help you save money and help you cut your costs. 

 Implementing a full inventory control system takes it a step further by showing you your cost of goods sold (COGS) on the fly.  Portion control can be managed by having precise portions printed in the kitchen.  This allows your employees to stop the overages of food that cause a waste and inventory issue. 

So give it a shot - call us and ask how we can help you at least trim your costs and get better control over your location.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Retail Options in SP-1

Do you have retail?

If so, we have options!  SP-1 has the ability to handle your retail, barcodes and weighing items if needed.  This goes beyond the simple candy bar sale.  We are talking full capabilities of selling retail items in your location.

It all starts with our SP-1 Inventory & Retail Management Solution.  With this, SP-1 allows you to enter retail items, bundle items together into build groups and really take control of how retail is handled in your location.

It starts with our Retail Master File!  We have the ability to track the category assigned, retail price, stock levels, and more. UPC codes can be assigned to the retail item for quick barcode capabilities. 

You can even print custom barcodes from here for you retail items that may not come with a UPC!

It's our experience that often you may need to bundle one or more retail items together.  Gift baskets are a common thing in retail locations.  With our Build Groups you will be able to quickly add all the items to the build group.  Now whenever the gift basket is sold, all the retail items within it are removed from inventory as well! 

Don't forget that in order to sell an item, you simply need to scan it in Order Entry.  If you have an item that is sold by weight, we can handle that with an integrated electronic scale.  Once you scan or enter the item, you will be able to have the amounts read automatically from the scale! 

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Miscellaneous Charges

Miscellaneous Charge

Do you ever run into into situations where you need to charge someone but don't have a menu item programmed?

SP-1 has a Miscellaneous Charge button that allows you to handle this!  In Order Entry, select the Miscellaneous Charge button and the above screen pops up.

You can change the description on the fly so it reflects what was added as a charge.  Enter the amount and you are done.

As usual, there are many other options involved with this:

•  In System Setup | Operations:3 you can default the description of the Miscellaneous Charge to something other than "Misc. Charge".  You can even setup if tax should be added to this based on the order type (Delivery, Dine In, Carry Out, Pick Up). 
• You can also decide if discounts will apply to Miscellaneous Charges.  This can be setup in Master Files | Discounts. 
• Of course we report on all of this as well!  Miscellaneous charges are reported in detail in Reports | Daily Sales | Business Summary.   If you want to get more specific, you can run the Reports | Ticket History | Misc. Charge report (shown below).  

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Do you have multiple locations?

If so, we understand the challenges involved with that.  Do you know that we have multiple options to assist with this? 

With our Corporate Reporting Packages we can help you with managing those locations.  This software is designed to specifically address the issues that multi store owners have with reporting and gathering of information. 

With our CRP system we can provide updated information from all the locations to a central office.  Better yet, this information can be pushed to multiple computers - this gives you the flexibility of being able to have multiple partners, your accountant etc all with access to the information!

So, stop driving from store to store and investigate automatic reporting through SelbySoft!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Balance Till - End of day of close reports

Balance Till

We get a few calls from people wanting to understand the Balance Till better.  So, I thought I'd address some explanations for that report.  Please remember that there are a number of settings with the Balance Till so yours make look different.

Let's start with the columns across the top!

Ticket:  This is the ticket number for the order.  Remember that a great thing about SP-1 is that we always match to a ticket number.  There is no way to "skip" a ticket number in SP-1!

Amount:  This will show the pre-tax amount for the ticket.  If the ticket was voided, then it is indicated here as well.

Tax:  Total tax for the ticket.

Total:  The total on the ticket after tax.

Cash Tender:  This field is the actual dollar amount that was tendered.  So if you have a $10 ticket and the customer hands the employee a $20 bill, this will show $20.  There are some other messages that can appear here as well:

• On Hold:  This will show for any ticket that is not paid for yet.  The other time this shows up is if there is a credit card or gift card that is waiting for a tip.  
• Paid Out: If you created a paid out and took money from the drawer it is reflected here. 
• Original Deferred Order: If you have a future (or timed) order that has not gone through yet, it is mentioned here. 

Cash:  The cash transactions are here.  This column is sub-totaled and then any of the credit card and gift card tips are subtracted to show actual cash in drawer.  Paid outs are also subtracted from this total.

Check:  This shows any transactions paid by check.

Credit Card:  All credit card transactions are reported here.  This total includes the tip amount.  The Type column next to it shows the credit card type (Visa, MC etc).

Account:  This is the account charge or payment made on a ticket.

Gift Card:  All gift card transactions are reported here.  This includes the total tip amount as well.

Order Type:  This is what the order type was (Delivery, Dine In, Carry Out, Pickup).

WS:  If you have more than one POS terminal, then the workstation number is recorded here.

Emp:  The employee ID that took the order is recorded here.

Ropn:  This is the employee that re-opened a ticket and made changes to it.

At the bottom of the Balance Till are some other items -

On Hold Tickets:  This shows the total number of tickets On Hold and the total dollar amount.  Remember, On Hold means the ticket was either never cashed out or that a tip was never applied.

Original Deferred Orders:  This shows all the deferred orders that have not been made and collected yet.  The total number and dollar amount are reported here.  A deferred order is an order that has been set to be made for a specific date or time.

Credit Card Summary:  This shows you each credit card transaction so they can be matched against the credit card slip and totals.

Gift Card Summary:  This shows you the summary of each gift card transaction.

Coupon Summary:  A listing of each coupon used.  The time, ticket number and employee number are shown here as well.

Discount Summary:  A listing of each discount used.  The time, ticket number and employee number are shown here as well.

Because the Balance Till is so versatile, there are a number of configurations.  If you have questions regarding your specific setup just give us a call!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Happy Thanksgiving!

Happy Thanksgiving! 

We hope that all of you have a great and wonderful holiday!  Remember that SelbySoft will have emergency technical assistance available on Thanksgiving and through the weekend.

We will have staff available for calls and assistance on the Friday after Thanksgiving as well!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Delivery Driver Compensation

What about paying delivery drivers?

In our last post, we talked about different offerings for those of you that deliver and how to charge a customer an additional fee for that delivery.

So what about the driver?  Most of the locations we work with compensate their drivers in one way or another.  With SP-1 you can choose a number of different methods for accomplishing this.

Per Item:  With this selected, you can actually compensate your delivery drivers based on the number of items they deliver per ticket!

Per Ticket: By far the most common delivery payments.  The employee is compensated per run.

Percentage:  Compensate based on a percentage of the total ticket.  This is a great option as you can then compensate different drivers with different amounts.  You simply put a percentage that you will will compensate in the employee master file.

Milage:   Compensate for miles driven.  Another great way to compensate because it is based on distance and can have a different amount per driver.   You enter the milage in the employee master files.  Once this is activated, you can then have SP-1 record the total in and out milage for the employee as well!

None:  If you use a company vehicle for deliveries you may not compensate beyond the normal wage.

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Coupon and Discount Ideas

Coupons and Discounts

I thought I'd take some time and share some ideas on coupons and discounts.  Most of these are ideas that have been shared with us by our current customers over the years.

Reward Programs:

Our SP-1 software has a number of ways to handle reward systems for your store.  A couple of the ways are here.

Buy 10 get 1 free

Spend a $1.00 get a point  - This is great as it allows you to incorporate other items as well:

• 50 Points gets a free drink or 50% off food
• 100 points gets a free lunch (small size items only)
• 250 lunch for two

Gift Card Programs

We have heard many different promotions with gift cards - some of these are designed to help boost gift card sales as well as other products.  Note that the values vary from store to store!

Buy a $25 card for $20

Buy a $25 card and get a $5 card free

Buy a $25 card and get a drink / app free (immediate gratification)

Buy a $50 (or $100) and get $5 - $10 extra and a 10% discount for the next 3-6 months.

Load money and get a 10% discount for one month

Discounts

Owner discount - track how much YOU give away or comp!

Waste discount - track what is dropped etc

Mis-made discount - track what was made incorrectly

Re-make - a discount to show that you re-made an item to a customers specification

10% off for senior, police, fire, military etc

Bring a friend discount - If 2 people order, get 10% off

Coupons

Beat the clock special - Item is charged by the time. . . $5.00 at 5pm, $5.25 at 5:15, $5.50 at 5:30 etc

Buy X get X 1/2 off - This is a great way to introduce new product to your customers.

Buy Combo's are great for  providing quick ordering as well.

These are just a few of the different promotional ideas ran past us.  Hope they help!

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

New Mobile Dashboard

MobileDash

Want to see your sales numbers on a regular basis?  

MobileDash is your answer!

SelbySoft has a new service that will allow you to receive an email once an hour with your total sales, labor, cogs etc.  Additionally, we will send the Menu Group breakdown to that same email.

This is one of the most effective ways to stay on top of what's happening in your locations!

This service is only $60 per location or FREE for customers that have our Corporate Reporting Package.











Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

Daylight Savings Time

Daylight Savings Time is Coming!

Are you ready for it?  Every time change comes with it's own set of challenges as people forget to change the time or are running on outdated operating systems that are not updating based on the new DST rules adapted by the US Government in 2005.

When it comes to the operating system (Windows), the DST rules are usually based on a couple criteria.  When the rules changed, older operating systems (Win 95, 98, 2000, XP, Vista) all had issues of some sort because of this.  Microsoft has a utility and fix to upload the new time changes at http://support.microsoft.com/gp/cp_dst.

Wikipedia has an article that clarifies a number of things about DST and even has a section explaining the issues on computers in more detail. http://en.wikipedia.org/wiki/Daylight_saving_time

Finally, it's a good idea to know how to manually change the time on your computer.  The easiest way is to make sure you are at the Windows Desktop and then click the clock in the bottom right hand corner.

Be sure to tackle this BEFORE doing any tickets for the day!



Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371

New name screen!

Faster Name Search

One of the core differences between our delivery and non-delivery clients is how they track their customers. Most delivery clients track customers by their phone numbers.  This is great but a little bit  inconvenient for customers that don't do delivery.

Here at SelbySoft, we always advocate that using a gift card and having that assigned to a customer profile is the best way to track customers and speed up the transaction.  Customer walks or drives up, swipe the card, duplicate the order and done.  

But what if you want to pull them up by name?  SelbySoft has always had the ability to look up customers by name but we have recently revamped this to make it easier.

In System Setup | Operations:5 we have two new switches that change the operation of the customer file.  If you wish, you can now default the customer file to start in the name field instead of the phone number.  Additionally, if the name has an exact match, a ticket will automatically be generated.  This eliminates the need to press start ticket etc.

If the name has an exact match, it's even easier.  The ticket is automatically started right after pressing enter! 

Contact us at:
SelbySoft
Mike Spence
800-454-4434
Sales@SelbySoft.com
WWW.SelbySoft.com
8326 Woodland Ave. E
Puyallup Wa 98371